q876 Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how q876 ("q876", "we", "us", "our") collects, uses, stores, discloses and otherwise processes personal data about individuals who access or use the q876 online sports betting and casino platform, available at q876.cam and any associated mobile interfaces (the "Platform").

We are committed to protecting the personal data of our users, including players located in Pakistan and other jurisdictions where our Platform is accessible. This Policy is drafted in accordance with the data protection framework applicable under q876's operating licence jurisdiction and reflects international best-practice standards for the handling of personal information in the online gaming industry.

By registering an account, depositing funds or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not accept this Policy, please do not use the Platform.

2Definitions

In this Policy, the following terms carry the meanings set out below:

3Data Controller

q876 is the data controller in respect of all personal data collected through the Platform. q876 operates under its applicable licensing regime. The registered details of the controlling entity and the applicable supervisory authority are disclosed in the Platform's licensing documentation.

For all privacy-related enquiries, including subject access requests, data deletion requests and complaints, users may contact q876 through the support channels set out in Section 16 of this Policy. Where q876 engages third-party Data Processors — for example, payment gateway providers or identity verification services — appropriate data-processing agreements are in place to ensure that such processors handle your data only as instructed by q876 and in accordance with applicable data protection requirements.

4Data We Collect

q876 collects personal data from users through the following means and in the following categories:

Full payment card or wallet credentials are never stored by q876. Payment data is handled by our licensed payment gateway partners subject to applicable PCI-DSS standards.

Where you contact q876 via live chat, email or any other support channel, we retain records of those communications for quality assurance, training, dispute resolution and compliance purposes.

q876 does not knowingly collect special-category sensitive personal data (including racial or ethnic origin, religious beliefs or health data) except where strictly necessary for regulatory compliance and with appropriate safeguards in place. We do not collect data from persons under the age of 18.

5Legal Basis for Processing

q876 processes personal data on the following legal bases, depending on the purpose of processing:

• Contractual Necessity: Processing required to register your account, authenticate your identity, process bets, manage deposits and withdrawals, and provide customer support — i.e., to perform the contract between you and q876.
• Legal Obligation: Processing required to comply with anti-money laundering (AML), counter-terrorism financing (CTF), KYC, age verification and tax reporting obligations under applicable law and licensing conditions.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible-gambling monitoring, analytics and product improvement, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications where you have explicitly opted in. You may withdraw consent at any time by contacting support or using the unsubscribe mechanism in any marketing email.

6How We Use Your Data

q876 processes your personal data for the following purposes:

1. Account Management: Registering your account, verifying your identity, managing your profile and processing account-level requests including limit changes, self-exclusion and account closure.
2. Betting & Gaming Services: Accepting and settling bets, calculating winnings, resolving disputes and maintaining accurate wagering records in your account history.
3. Payments Processing: Processing deposits and withdrawals through available payment channels. References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah describe familiar Pakistani payment rails for contextual reference; q876 does not share your personal data with those providers unless required by the specific transaction.
4. KYC & AML Compliance: Verifying your identity, assessing the source of funds and complying with applicable anti-money-laundering obligations and licence conditions.
5. Responsible Gambling: Monitoring wagering patterns for indicators of problem gambling, applying and enforcing any limits or exclusions you have set, and communicating relevant safeguarding information.
6. Security & Fraud Prevention: Detecting, investigating and preventing fraudulent activity, multiple account violations, collusion and other prohibited conduct.
7. Platform Improvement: Analysing usage patterns, testing new features and improving Platform performance — using aggregated or pseudonymised data where possible.
8. Marketing Communications: Sending promotional offers, bonus notifications and relevant product updates to users who have opted in to receive such communications, in accordance with applicable law.

7Data Sharing & Disclosure

q876 does not sell, rent or trade your personal data. We may share personal data only in the following limited circumstances:

• Service Providers: Third-party Data Processors engaged by q876 to provide specific services — including KYC verification providers, payment gateway operators, fraud screening services, cloud hosting providers and customer support platforms. These processors are contractually restricted to using your data solely for the purposes authorised by q876.
• Regulatory Authorities: Where required by law, applicable licensing conditions or court order, q876 may disclose personal data to competent regulatory authorities, law enforcement agencies or financial intelligence units. Such disclosures may be made without prior notification to you where legally required.
• Responsible Gambling Schemes: Where required by applicable licence conditions, q876 may share minimal identifying information with cross-operator self-exclusion or responsible-gambling schemes.
• Business Transfers: In the event of a merger, acquisition or sale of all or part of q876's business, personal data may be transferred to a successor entity, subject to equivalent privacy protections and user notification where practicable.

8International Transfers

q876 operates internationally and may transfer your personal data to countries outside your jurisdiction of residence, including countries that may not have data protection laws equivalent to those in your home jurisdiction. When we transfer personal data internationally, we take appropriate measures to ensure that your data receives a comparable level of protection, including through the use of contractual safeguards such as standard data protection clauses, or reliance on adequacy decisions where applicable.

Users located in Pakistan should be aware that Pakistani data protection legislation is evolving. The Personal Data Protection Bill, when enacted, may impose additional obligations on data controllers processing the personal data of Pakistani residents. q876 will monitor relevant developments and update this Policy accordingly.

9Cookies & Tracking Technologies

q876 uses cookies and similar tracking technologies on the Platform for the purposes described below. A cookie is a small text file stored on your browser or device when you visit the Platform.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect Platform functionality. q876 does not use cookies to track your browsing activity across unrelated third-party websites.

10Data Retention

q876 retains personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory and licensing obligations. The following general retention principles apply:

• Active Account Data: Retained for the duration of the account relationship and for a minimum period after account closure as required by applicable AML, KYC and gaming licence regulations — typically five (5) years post-closure, subject to jurisdiction-specific requirements.
• Transaction & Wagering Records: Retained for a minimum of five (5) years from the date of the transaction to satisfy regulatory record-keeping obligations.
• KYC Documents: Retained in accordance with applicable AML obligations — typically five (5) years from account closure or the end of the relevant business relationship.
• Communications Records: Support communications retained for a minimum of two (2) years for quality assurance and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or for a maximum period of two (2) years from your last interaction where consent is not actively renewed.

Once data is no longer required and retention obligations have been satisfied, q876 will securely delete or anonymise it.

11Data Security

q876 implements technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or alteration. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption at rest for sensitive personal and financial data stored on our systems;
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need;
• Regular security assessments and penetration testing of Platform infrastructure;
• Multi-factor authentication options for user accounts and internal administrative access;
• Incident response procedures for the detection, assessment and notification of data breaches where legally required.

While q876 takes these measures seriously, no platform transmitted over the internet can guarantee absolute security. Users are responsible for maintaining the security of their own login credentials and for notifying q876 immediately of any suspected unauthorised access to their account.

12Your Rights

Subject to applicable data protection law and any overriding legal obligations (including AML retention requirements), you have the following rights in respect of your personal data held by q876:

To exercise any of the rights below, please contact q876 via the channels described in Section 16. We will acknowledge your request within five (5) business days and aim to respond substantively within thirty (30) calendar days, subject to the complexity and volume of requests pending at the time.

13Minors

The Platform is strictly intended for users aged 18 years and above (or the higher minimum age required by the applicable licensing jurisdiction). q876 does not knowingly collect personal data from persons under the age of 18. Age verification is a mandatory part of the KYC process.

If q876 becomes aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered an account on the Platform, please contact support immediately.

14Third-Party Services

The Platform may reference or link to third-party services — for example, familiar Pakistani payment services such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah, which are mentioned for contextual reference only. This Policy applies only to data processed by q876 through the Platform. q876 is not responsible for the privacy practices of third-party websites or service providers, and we encourage you to read the privacy policies of any third-party services you use separately from the q876 Platform.

Where q876 engages third-party technology partners — including live dealer providers, game studios referenced in generic form on the Platform, and analytics tools — those providers process data only as Data Processors subject to contractual data-processing agreements with q876.

15Policy Amendments

q876 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, licensing requirements or Platform features. Where a material change is made, we will notify registered users through the Platform interface or by email to the address on file prior to the effective date of the change.

The date of the most recent revision is displayed at the top of this Policy. Continued use of the Platform following notification of an amendment constitutes acceptance of the revised Policy. If you do not accept the amended Policy, please cease using the Platform and contact support to close your account.

16Contact & Complaints

For all privacy-related enquiries — including subject access requests, requests for data deletion or correction, objections to processing, and data breach notifications — please contact q876 through the following channels:

If you are not satisfied with q876's response to a privacy complaint, you may have the right to escalate the matter to the supervisory authority in the jurisdiction under which q876 is licensed. Details of the applicable supervisory authority are available in the Platform's licensing documentation.

For related information, please also review our Terms & Conditions and Responsible Gambling policy.